FAQ: Frequently Asked Questions

Sign Up

My user name/password is not working.

Please check to make sure that the user name you are trying to enter is the correct email. You can always refer to the email we sent at signup to see which email address you used. If you need to change your email address, please log in and then go the My Account tab.

If you still cannot login, you may need to reset your password. If you click on this link, it should take you to a page where you can reset your password. CLICK HERE TO RESET YOUR PASSWORD. You will then receive an email with a link to change your password. Note: If you do not receive the email, check your email address once more for accuracy and also check your junk/spam email to see if it is there.

If you are still having trouble logging into our system, please CONTACT US and we will assist you.


How many pages can I have in my book?

At LoveCoups, your book will contain 20 customizable, full color coupons. You can have any combination of coupons you like. If you choose less than 20 coupons, we will alert you to finish selecting coupons or to continue with blank pages.


How long will my project be saved in your system?

After your coupon book is created, it will not be deleted unless you decide to delete it. We save projects in each account to allow our customers to work on them for as long as they like. If our system needs to be upgraded, or if any other change needs to occur that may affect your book, we will notify you by email well in advance of the change. If your order is already purchased and you want it removed from your account, please CONTACT US and we can have it deleted from the system.


What are the dimensions of the LoveCoups?

LoveCoups are approximately 7.25 inches wide by 3.25 inches tall. For more information on the details, check out our Pricing and Shipping page.


How do I cancel my account?

If you would like to have your account removed from our system, please head to the My Account tab and press Remove My Account. Please note: If you request to have your email address and account removed, it will be removed permanently and all projects/characters/coupons will not be saved.


Purchasing Your Order

Where does my coupon code go?

On the check-out page, below the Overview box you will find a Promo Code box. Just enter your code and hit Redeem. A message will appear to let you know if you were successful.


My credit card will not work, but all my info is correct. What is wrong?

The reason you may be getting declined is due to a security measure put in place by the credit card company. If the credit card company sees an internet purchase that is not typical for you, they will sometimes block the purchase. If this is your first time purchasing with us, your financial institution may have stopped the transaction.

One possible solution is to use PayPal to complete the purchase. Just select PayPal as your method of payment. You will not need a PayPal account to use this method.

Please follow these instructions on completing your payment:

  • Select PayPal as your payment option and click Next.
  • PayPal will open up a pop-up window. Look for the text "Pay with Debit or Credit Card or Bill Me Later"
  • You can then enter your credit card info and hit submit.
  • You should now be taken back to our site to finalize the payment.

Please note: PayPal comes up in a pop-up window so make sure you have any browser pop-up blockers turned off. Your browser will notify you if have them turned on.


Shipping Your Order

Do you ship to APO/FPO's?

Yes! We do ship to APO, FPO & DPO addresses. Please follow these guidelines to ensure that your delivery can be completed successfully.

  1. Economy is the only shipping method that will deliver to a military post office.
  2. Make sure to use the FIRST and LAST name of the individual that is stationed at the military installation.
  3. For the address, use the Unit or Outfit number.
  4. For the city, use FPO, APO or DPO.
  5. For the state select AE (Europe/Middle East/Africa), AA (America), or AP (Pacific).
  6. You MUST select United States for the country.


Our estimated delivery date only accounts for the time it takes to reach the APO/FPO. It does not include the time it takes for the APO/FPO to deliver to the military base it is being shipped to. Once the package reaches the APO/FPO, it could take an additional 7-20 days for them to finalize the delivery. Two weeks is typical.

Any errors in filling out the form may result in lost or delayed shipments. Shipments that are not filled out properly may take up to 30 days to be returned from the APO/FPO or DPO address.


If I order today, when will I receive my shipment?

Please check out our SHIPPING CALCULATOR to see when you can expect your order to arrive. Just enter your country and then select the shipping method you prefer.


Do you ship internationally?

Yes! We ship our books worldwide! Please check out our SHIPPING CALCULATOR to see our shipping options and estimated delivery dates.


My shipment said it is being returned to you, what do I do?

If your order has been shipped to an invalid address or was refused, it may be returned back to us. In the event of a returned book, please CONTACT US to provide an alternate address or to make sure the original address is correct. Returned shipments will be re-shipped for you, but may arrive after the estimated delivery date.


Do your packages require a signature at delivery?

Typically our packages do not require a signature. The requirement for a signature is solely based on whether or not the delivery person believes that the package will be left in a safe place. If the delivery person cannot find a safe location to leave the package, or if there has been an increase in missing packages around the delivery location, the shipper may leave an attempted delivery notice instead. If this occurs, you may need to contact the shipping company directly to arrange a new delivery or to pickup from the local distribution center.


This is being sent as a gift. Do you send receipt info? What does the packaging look like?

All LoveCoups are shipped in discreet packaging to keep it a surprise. The outside packaging does not have the purchaser's information and it is labeled with only LB, LLC on the return address. We also do not include any pricing information with the order. Finally, for those who share bank accounts, your purchase will be listed on your credit card statement as "LoveBook, LLC".


Do you ship to correctional facilities?

Yes! LoveCoups can be shipped to correctional facilities/prisons. There are a few items to keep in mind when shipping to correctional facilities.

  1. Be sure the address is correct. These facilities can be very exacting.
  2. The receipt will have our information, your information and recipient information. Only the exact price is not included.
  3. It must be sent via our Economy Shipping (United States Postal Service).
  4. You must include the inmate number in the Name Field of the recipient.
  5. You MUST select a soft cover book only. Hard covers are generally not permitted in correctional facilities.


Any deviation from these rules could result in the package being returned or even discarded by the facility.


After Your Order Is Placed

There is an error with my order.

If you received your order and there is a printing error (Misprinted, cut off text, wrong order, damaged in shipping, or anything that does not match the preview), we will reprint and reship a new book to you at no cost. Please CONTACT US right away and we will review your order.

Please note: LoveCoups.com is not responsible for any user caused errors such as: spelling & grammar errors, wrongly selected covers, or incorrect characters. We strongly advise you to carefully review each page of your book before ordering.


I just confirmed my order and purchased, can I still make changes?

Once your book has been approved and purchased, the file is sent directly to our printer. Because of the automated nature of this process, we are unable to make any changes or cancel orders once they have been submitted.

Please be sure to review your book prior to submission. At check-out, you will be required to approve printing. By clicking approve, you confirm that the order should be printed as is. We do not further proofread or spell check orders.


Where is my tracking number?

If you have selected a method of shipping that includes tracking, your tracking number will be emailed to you AFTER your order has been printed and packaged for shipping. The processing time takes approximately 3 business days.

When you select a shipping method you will be given an Estimated Delivery Date. You should receive your order ON or BEFORE this date.

You can also log back into your account at any time and click on the My Home/Order History page to see your order's progress. Tracking information is available once the order has been shipped.


The tracking number said my book was delivered, but I have not received it!

If your tracking information says that the order was delivered, but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following to see if you can locate your order:

  • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  • Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a PO Box, check your box for a key to a parcel locker where the package may have been delivered.
  • Check for a mail hold. If the U.S. Postal Service is holding your mail, or if you recently moved, your package won't be delivered.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox, PO Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
  • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.


If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US to begin the process.


My Estimated Delivery Date has passed. Where is my shipment?

If your order has passed its estimated delivery date, please make sure you log into your account and check the My Home page to see if your order has shipped and if you received a tracking number (if the shipping method selected featured tracking).

Each order has a production time associated with the printing. LoveCoups orders take approximately 3 days to print even before they are shipped.

Some international shipments may be delayed by customs security checks. Unfortunately, these customs checks are outside of our control and may delay the transport of the book. If you do not receive your order by the estimated date, please allow a few extra days for delivery.

If your order still has not arrived, please CONTACT US and we can look into the situation further.


Can I cancel my order?

Once your book has been approved and purchased, the file is sent directly to our printer. Because of the automated nature of this process, we are unable to make any changes or cancel orders once they have been submitted.


What is your return policy?

Due to the custom nature of our product, we cannot accept returns. However, if you received your order and believe there is a printing error, please see our entry on errors.

If you wish to make a claim for a return/exchange, please CONTACT US and we will review your order to determine the appropriate steps to resolve the matter.


Can I change my address?

Due to our automated processes, we may or may not be able to change the shipping address after your LoveCoups has been purchased. If your order shows a "shipped" status, we are unable to make changes to the address. If your address is incorrect, your delivery will be returned to us and you will be notified upon its return.

Please CONTACT US and we can help determine the best course of action.


Where is my receipt?

Once your order is placed, you should receive a receipt from info [at] lovecoups [dot] com. If you cannot locate your receipt, please check your spam/trash folder to see if it arrived there.

You can also click on the Order History tab located in the My Home section of the Lovecoups site. Click on View Receipt to view and/or print your receipt.

Please remember that you will also receive a shipping notice via email once your book is complete, so be sure to add info [at] lovecoups [dot] com to your contacts list to ensure you will receive future emails.

If you still cannot find your receipt please CONTACT US and we can email a copy.


Do you have a "Rush Service" Available?

Sorry, we currently do not have a rush printing service available for LoveCoups at this time.

If you need to find out approximately when your order will arrive, you can visit our SHIPPING CALCULATOR. Just select a country and shipping type to see the available estimated delivery dates.


I'm shipping to an APO/FPO and it's past my Estimated Delivery Date. What now?

If your order has passed its estimated delivery date, please make sure you log into your account and check the My Home page to see if your order has shipped and if you received a tracking number (if the shipping method selected featured tracking).

Each order has a production time associated with the printing. LoveCoups orders take approximately 3 days to print even before they are shipped.

Some international shipments may be delayed by customs security checks. Unfortunately, these customs checks are outside of our control and may delay the transport of the book. If you do not receive your order by the estimated date, please allow a few extra days for delivery.

If your order still has not arrived, please CONTACT US and we can look into the situation further.


My shipment has been delayed!

Our shipping partners (UPS/USPS) do their best to ensure you receive your package on time, however occasional delays do occur. LoveCoups.com cannot be held responsible for delays caused by unforeseen or uncontrollable events. These include, but are not limited to: severe weather conditions, mechanical problems or driver error.


Website Troubleshooting

The website is acting funny (slow loading, broken links, etc). Is there a problem?

Troubleshooting a website can be tricky. There are many factors that go into making sure everything runs smoothly. If you're experiencing problems with slow loading pages, broken links or other strange errors, please follow these steps below and it should clear up any problems you may be running into.

  • Make sure you are using a high-speed internet service. A slow connection will cause the pages to not show up in the browser.
  • Try closing and restarting your browser. Sometimes a fresh browser will clean up any lingering page errors.
  • Try clearing your browser cache. If you don't know how to do this, click this link: How to Clear Browser Cache.
  • Try restarting your computer. If your computer has been on for a long time, a fresh reboot may clear system errors.
  • Try logging on from another computer. It will help narrow down the problem to see if the errors are just on your machine.


If you have performed all the steps above and are still having issues, please CONTACT US and we will be happy to look further into the matter.


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